Altice Technical Services US Corp. is a newly formed entity within the Altice NV global family of companies. Altice Technical Services US Corp. is a first of its kind national services organization capable of deploying and implementing cutting edge video, internet and voice products and networks to the consumer. We promote the culture of an innovative start-up company that is intensely focused on providing the highest level of service to our clients. Altice Technical Services is responsible for the technical service delivery from the execution at our head ends through to the customer premise. You have an opportunity to be on the ground floor of something new and exciting as we innovate and introduce services such as fiber to the home and bring Generation Gigaspeed to life.
Under minimal supervision the Altice Technical Services Broadband Technician IV fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk and distribution networks from the Master Telecommunication Center (MTC/headend) to customer's electronic devices. Coaches and mentors other technical operations team members.
* Provides quality internal and external customer service reflecting the Company values * Coaches and mentors other technical operations team members * Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices * Maintains a unity gain network * Fulfills FCC-required network tests * Serves as a mentor to other team members, providing instruction, support and direction * Performs all duties of Broadband Technician I, II and III as necessary * Troubleshoots and repairs the distribution network from bridger to customer's electronic devices * Maintains network integrity through preventive maintenance * Adheres to established maintenance windows for all outages * Resolves issues at installation and on scheduled service call from customer's electronic devices to tap * Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices * Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures * Determines customer's current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products * Resolves or escalates customer complaints, as appropriate * Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle * Meets scheduled appointment windows * Completes work orders and other documentation on paper or by mobile computer * Represents Company to collect payments and equipment; secures appropriate customer signatures * Uses small hand tools, power tools, meters, and other test equipment * Maintains and secures Company truck and equipment * Performs other duties as assigned
* Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required * Ability to communicate in person and by telephone * Ability to differentiate between different sizes and colors of wires * Ability to carry and to use tools and equipment as necessary * Ability to work while standing 50 - 70% of the time * Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards * Ability to safely lift up to 50 pounds * Ability to carry, climb and operate extension ladder (approx. 28 ft high and 75 pounds). Accommodation with 50 pound maximum lifting is available. * Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds) as needed * Ability to work in confined spaces such as crawlspaces and attics (may include crawling, bending, reaching, twisting) * Ability to drive company vehicle in a safe and responsible manner
Qualifications / Requirements
* High school diploma or equivalent * Broadband Technician III or equivalent experience required * Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing Altice Technical Services security services (if applicable). * If not hired from within, must attain SCTE Broadband Distribution Specialist Certification within six months of achieving the position * If not hired from within, must attain SCTE Broadband Transport Specialist within six months of achieving the position * Knowledge of basic mathematics * Knowledge of basic electronics * Skill in using a Windows-based computer * We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace